FUN FANTASTIC UK Ltd CUSTOMER SERVICES

      Telephone 0845 680 0854

EXPATRIATE SALES +44 845 680 0854

*Lines Open Monday to Friday from 9am to 5.30pm

Order on-line, 24 hours a day / 7 days a week

Fun Fantastic (UK) Limited

sales@funfantastic.com or Fax us on 01189 762 187

WRITE TO US @

Fun Fantastic (UK) Ltd

Unit 19 Anglo Industrial Park, Fishponds Road, Wokingham. RG41 2QX

Company Registered in England and Wales,

Company No. 6110720 V.A.T. No. GB 899 4081 64

Registered Address, Belfry House, Bell Lane, Hertford, Hertfordshire United kingdom SG14 1BP

Fun Fantastic (UK) Ltd are a family run, on-line Swimming Pool, Hot Tub & Spa Company that specialises in supplying Above Ground Garden Swimming Pools, In-ground Pools & Pool Kits of all shapes and sizes, along with Hot Tubs and Inflatable Spas, Pool Equipment, Accessories & Spares, Water Treatments and Chemicals.

Using our security encrypted shopping cart, both National and International Customers are able to browse our on-line catalogue and securely place orders themselves, 24 hours a day, 7 days a week. Orders are then processed and dispatched directly to our customers delivery destinations from either our own storage facilities, or from any one of our manufacturers/importers warehouses located up and down the country.

In addition to supplying our own Branded Range of Swimming Pool & Spa Water Treatment products, we are authorised on-line dealers for Plastica and Paramount Pool Products. As well as selling our own Hydrofun Hot Tubs, we were also one of the first officially appointed Bestway Lay-Z-Spa Dealers in the United kingdom; so if you cannot find what you are looking for on our website, please kindly E mail us with your enquiry and we will be happy to reply by return and hopefully assist you further where we can.

N.B. (For all International/Expatriate Export Orders) Please contact us by E mail or Telephone prior to placing orders so we can quote bespoke delivery times/shipping costs, we will then send a bespoke link allowing you to easily place your orders securely on-line with all the relevant shipping costs included. Depending on your country of residence, we may be able to supply your goods free of V.A.T. providing we are shipping them directly to you.

Privacy Policy

In accordance with the 1988 Data Protection Act, any information we collect about you will be accurate, up to date & stored securely. You may contact us at any time & request a copy of the information we hold, if you find any of the information to be incorrect or out of date we will amend / delete it immediately.

We may also use technology in the form of “cookies” to track visitor behaviour whilst browsing our website, cookies are stored on your computers browser and are used by us to identify you. You can adjust your browser settings to disable cookies if you do not want to share this information with us.

The information we collect about you includes your name, address, phone number, E mail address, credit / debit card details, all of this information is required so we can provide you with the best on-line buying experience such as confirming your order and contacting you regarding delivery etc. As a valued customer, we may from time to time inform you by way of E mail or letter of any promotions we are running, any new products that might interest you in the way of a news letter etc, if you would prefer to opt out of these exclusive offers and informative mailings you will be able to do so by following the quick and simple opt out instructions at the bottom of the mailer. We will never collect sensitive information about you, sell, share, or export your information with any other company or individual unless we have received your explicit consent to do so.

Complaints Procedure

We hope very much that you will never need to complain about the products and services you receive from Fun Fantastic. If you do feel that you have a reason for concern, please forward all correspondence including your contact numbers immediately to us quoting your order / invoice number in the subject bar, be sure to include a precise description of your concern, we will undertake to investigate your E mail and revert back within a timely manor. If you are still not satisfied that your concern has been handled in a fair way, then you may still be able to request that Safebuy, who strictly monitor the Web Code of Practice Scheme that we operate in accordance with, act as independent arbitrators and provide further mediation services to help resolve the matter.